Terms of Service
Last updated: November 3, 2026 · Auto-renewal terms version 2026-11-02b
These terms are an agreement between you and Preptide Pro ("we", "us") for using preptidepro.com and the Preptide Pro app. By creating an account or using the app you agree to them. If you don't agree, don't use the app.
1. Not medical advice
Preptide Pro is a personal logging tool. It is not a medical provider, pharmacy, clinic, or health care service, and nothing in it is medical advice. We do not recommend, prescribe, or approve any peptide, compound, dose, schedule, cycle, or protocol. Every dose and schedule is entered by you, and the calculator only does arithmetic on the numbers you type. Talk to a licensed medical professional before starting, changing, or stopping anything you track. In an emergency, call 911. The waiver you sign when you first sign in is part of these terms.
2. Your account
You must be at least 18. Keep your sign-in email and password secure; you're responsible for activity on your account. You agree not to misuse the service, try to reach other people's data, or use it for anything unlawful. We don't sell, source, or supply any substance.
3. Free trial, subscription and automatic renewal
- New accounts get a 3-day free trial, once per person. It starts automatically when you sign up. No card is needed and you are not charged for the trial.
- If you don't add a card: when the trial ends your account is locked. You can still sign in, open Settings, subscribe, and read these terms, but logging, schedules, vials and reminders stop. We keep your data. Subscribing after the trial charges $14.99/month right away; there is no second trial.
- If you add a card during your trial: you keep the rest of your trial and your card is first charged $14.99/month on the date your trial ends, shown before you confirm and in your confirmation email. Cancel before that date and you won't be charged.
- A Preptide Pro subscription costs $14.99/month (U.S. dollars, plus any tax that applies). It renews automatically every month and your payment method is charged each month until you cancel.
- Before you subscribe we show these terms next to the button and ask you to agree with a checkbox. We send a confirmation email with the terms, the price, the first charge date and how to cancel, and a reminder about a day before your trial ends.
- Payments are processed by Stripe. We never see or store your full card number.
4. How to cancel
You can cancel online at any time: go to Settings → Manage billing → Cancel subscription, or open Settings. Cancellation takes effect at the end of your current paid period (or at the end of your trial), and you won't be charged again. We email you a confirmation. You can also email careteam@preptidepro.com and we'll cancel for you.
5. Refunds
When you cancel, you keep access until the end of the period you've already paid for. We don't give refunds or credits for partial months or unused time, except where the law requires it. If you think you were charged by mistake, email us and we'll look into it.
6. Price changes
We may change the price. If we do, we'll email you at least 30 days before the new price applies to you, and it will start on your next billing date after that notice. You can cancel before then if you don't want to continue.
7. Failed payments
If a payment fails we'll ask you to update your card. After a short grace period your account is locked the same way as an ended trial: your data is kept, but logging and reminders stop until payment is fixed.
8. Refer a friend
You can share your personal invite link. When someone signs up through it and makes their first payment, we add a one-month credit ($14.99) to their account and to yours. Each person can be referred only once, and you can't refer yourself. Friends & family (free) accounts can invite people, who still get their credit, but don't earn credits themselves. Credits apply automatically to future bills, have no cash value, can't be transferred, and are void for fraud, self-referral, fake accounts or other abuse. We may change or end the program with 30 days' notice; credits already earned stay on your account.
9. Your data
Your logs belong to you. To get a copy of your data or have your account deleted, email careteam@preptidepro.com. See the Privacy Policy for what we collect and how to delete your account.
10. Disclaimers and limits
The service is provided "as is" without warranties of any kind. Reminders can be late or fail to arrive, so don't rely on them alone. To the fullest extent the law allows, we aren't liable for indirect or consequential damages or for any health outcome, and our total liability is limited to what you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not all apply to you.
11. Changes and ending
We may update these terms; we'll change the date above and tell you about material changes by email or in the app. You can stop using the app and delete your account at any time. We may suspend or close any account, without notice, for abuse of the service or for breaking these terms. When we suspend an account we cancel its subscription so it isn't charged again; payments already made aren't refunded automatically. If you think we got it wrong, email careteam@preptidepro.com.
12. Contact
Preptide Pro · careteam@preptidepro.com
Mail: 20100 Normandie Ave, Torrance, CA 90502